Terms & Conditions

Wayland Property Maintenance & Renovations

Website: www.waylandgroup.co.uk
Telephone: 07962 717407
Last updated: 8 November 2026

1. About Us

Wayland Property Maintenance & Renovations provides property maintenance, repairs, decorating, refurbishment and landlord support services across Bradford and West Yorkshire.

These Terms & Conditions explain the basis on which we provide our services.

Legal business name: [Insert legal name]
Trading name: Wayland Property Maintenance & Renovations
Business address: [Insert business address]
Email: [Insert business email address]

References to “Wayland”, “we”, “us” and “our” mean the business identified above.

By accepting a quotation or instructing us to undertake work, you agree to the applicable terms, subject to your statutory rights.

2. Our Services

Our services may include:

Painting, decorating and surface preparation.
Plaster repairs and minor plastering.
General property maintenance and repairs.
Internal joinery, doors and skirting boards.
Flooring, tiling and regrouting.
Routine plumbing maintenance and repairs.
Property refurbishment.
End-of-tenancy property assessments and reports.
Landlord maintenance and refurbishment services.
Coordination of EPC assessments, gas safety inspections, electrical inspections and other specialist services.

All work is undertaken within our competence and in accordance with applicable legal and safety requirements.

Where specialist qualifications, registration or certification are required, the work will be undertaken by appropriately qualified professionals.

3. Quotations and Estimates

We aim to provide clear and transparent pricing before work begins.

Fixed quotations

Where we provide a fixed quotation, the price applies to the specific work described in that quotation.

Unless otherwise stated, quotations do not include additional work, unforeseen repairs or changes requested after acceptance.

Estimates

Where the full extent of the work cannot reasonably be determined beforehand, we may provide an estimate.

An estimate is an indication of the expected cost rather than a guaranteed fixed price. We will explain the pricing basis and seek your agreement before undertaking additional chargeable work.

Quotation validity

Unless otherwise stated, quotations remain valid for 30 days from the date of issue.

We reserve the right to issue a revised quotation if the scope of work changes or if material prices change before the quotation is accepted.

4. Unforeseen Work and Additional Costs

During property maintenance and refurbishment, previously hidden problems may become apparent.

Examples include:

Damaged or deteriorated plaster beneath existing finishes.
Rotten timber or concealed water damage.
Defective plumbing discovered during repairs.
Unexpected access difficulties.
Additional waste or disposal requirements.
Unsafe or unsuitable existing installations.

Where additional work is necessary, we will explain the issue and provide a revised price or estimate before proceeding.

We will not undertake additional chargeable work without your agreement, except where immediate action is reasonably necessary to prevent danger or serious damage, in which case we will seek to contact you as soon as reasonably possible.

If you decline additional work, we may be unable to complete the original scope safely or satisfactorily. We will discuss the available options and any reasonable charges for work already completed.

5. Materials and Equipment

Unless otherwise agreed, Wayland may supply the materials, fittings and equipment required to complete the work.

Where customers supply their own materials, they are responsible for ensuring these are available when required and suitable for the intended purpose.

We will advise where customer-supplied materials appear unsuitable or unsafe.

We are not responsible for defects inherent in customer-supplied products, but remain responsible for exercising reasonable care and skill when assessing and installing them.

Any materials purchased specifically for a project will be identified in the quotation or agreed separately.

6. Access to the Property

Customers must provide reasonable access to the property at agreed times.

This includes arranging access to relevant rooms, water supplies, electricity and other facilities reasonably required for the work.

Please inform us beforehand of known hazards, access restrictions, parking limitations or other circumstances that could affect the work.

Where access is unavailable or the property is not reasonably prepared for the agreed work, additional costs may arise. Any such charges must be reasonable and will be explained where practicable.

7. Payments

Payment arrangements will be confirmed in the quotation or booking confirmation.

For smaller jobs, payment may be requested upon satisfactory completion.

For larger projects, we may request an agreed deposit or staged payments to cover materials and work undertaken.

Unless otherwise agreed in writing, invoices are payable within seven calendar days of issue.

We accept payment by bank transfer and any other payment method agreed in advance.

Any interest or recovery costs for late payment will only be charged where permitted by law and under the applicable contract.

We will not impose charges that are unlawful or disproportionate.

8. Cancellations and Rescheduling

If you need to cancel or rearrange an appointment, please contact us as soon as possible.

We will make reasonable efforts to accommodate changes.

Where cancellation causes unavoidable and reasonable costs, such as specially ordered non-returnable materials or work already undertaken, these may be chargeable where permitted by law.

Any cancellation charge will reflect our actual losses, taking account of costs saved and any reasonable opportunity to reduce those losses.

Consumer cancellation rights

Where a contract is made at your home, online or by telephone, you may have a statutory 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where those rights apply, we will provide the required cancellation information.

If you expressly request that services begin during the cancellation period, you may be required to pay a proportionate amount for services supplied before cancellation, where the legal requirements have been met.

For services fully completed during the cancellation period, cancellation rights may be lost only where the relevant statutory conditions have been satisfied.

Certain urgent repairs and other contracts may be subject to specific exceptions.

Nothing in these terms removes or restricts your statutory cancellation rights.

9. Workmanship and Standards

We aim to complete all work with care, attention to detail and appropriate professional standards.

Services will be carried out with reasonable care and skill, as required by the Consumer Rights Act 2015.

Where no completion date has been agreed, work will be carried out within a reasonable time.

We will take reasonable precautions to protect the property and minimise disruption.

Some work may involve dust, noise, temporary loss of access or interruptions to water and other services. We will explain significant foreseeable disruption where reasonably practicable.

10. Existing Property Conditions

Older properties may contain hidden defects, deteriorated materials or installations that do not meet current standards.

Our quotations are based on the condition and information reasonably available at the time of assessment.

Unless expressly included in the agreed scope, our services do not constitute a full structural survey, electrical safety inspection, gas safety inspection or comprehensive building compliance assessment.

Where we identify concerns outside our competence, we may recommend further inspection by a suitable specialist.

We remain responsible for carrying out our own work with reasonable care and skill and for any obligations imposed by law.

11. Landlord Property Assessments

Where requested, Wayland may provide a visual property condition assessment.

Reports may identify:

General property condition.
Visible defects and maintenance requirements.
Decorating and refurbishment needs.
Apparent plumbing and joinery issues.
Recommended repairs and improvements.
Matters requiring further specialist inspection.

Assessments are based on accessible areas and visible conditions at the time of inspection.

They are not formal structural surveys, statutory housing inspections, gas safety certificates, electrical installation condition reports or guarantees of legal compliance.

Any limitations of the inspection will be explained in the report.

12. EPC and Compliance Coordination

Wayland may assist landlords by arranging appointments with third-party specialists, including:

Accredited domestic energy assessors.
Gas Safe registered engineers.
Competent electrical inspection contractors.
Other appropriately qualified professionals.

Unless expressly agreed otherwise, Wayland acts as a coordinator of these services rather than the provider of the specialist inspection or certification.

We will explain whether the customer is contracting directly with the specialist or whether Wayland is engaging that specialist as a subcontractor.

Responsibility for ensuring a rental property meets applicable legal requirements remains with the landlord or other legally responsible person.

However, Wayland remains responsible for its own contractual obligations and cannot exclude liability that the law places upon it.

13. Waste Removal

Removal and disposal of waste will only be included where stated in the quotation.

Where waste removal is included, we will arrange lawful disposal in accordance with applicable waste regulations.

Additional waste beyond the agreed scope may result in a revised quotation, which will require customer approval before additional chargeable work proceeds.

Customers should identify any known hazardous materials before work begins.

We reserve the right to stop work where suspected asbestos or other hazardous materials are discovered until the risks have been appropriately assessed.

14. Completion and Customer Satisfaction

Upon completion, we may invite the customer to inspect the work.

If you believe any aspect of the work is unsatisfactory, please contact us promptly with details.

We will investigate concerns and, where appropriate, arrange reasonable remedial action.

Your statutory rights under the Consumer Rights Act 2015 and other applicable legislation remain unaffected.

15. Damage and Liability

We take reasonable care when working in customers’ properties.

If damage occurs as a result of our negligence or breach of contract, we will deal with the matter in accordance with our legal responsibilities.

We are not responsible for damage caused solely by pre-existing defects, inaccurate information supplied by the customer or events beyond our reasonable control, except where the law makes us responsible.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded or restricted.

Nothing in these terms affects your statutory consumer rights.

16. Photographs and Project Records

We may take photographs of work areas for quotation purposes, project records, progress updates and documenting completed work.

We will seek appropriate permission before using identifiable customer property photographs for advertising, social media or promotional materials.

Personal information will be handled in accordance with our Privacy Policy.

17. Complaints

We aim to resolve concerns fairly and promptly.

If you have a complaint about our services, please contact us using the details below.

Please provide a description of the issue, the property address and any relevant photographs or documents.

We will acknowledge your complaint within a reasonable period and investigate the matter.

Where appropriate, we will discuss suitable remedies in accordance with your statutory rights.

18. Changes to These Terms

We may update these Terms & Conditions from time to time.

The terms applicable to an agreed project will normally be those provided or brought to your attention before the contract was formed, together with any subsequent changes agreed by both parties.

Changes published on our website do not automatically alter existing contracts.

19. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Nothing in this clause limits any mandatory consumer protections or rights relating to legal proceedings.

20. Contact Information