Privacy Policy

Wayland Property Maintenance & Renovations

Website: https://waylandgroup.co.uk
Telephone: 07962 717407
Last updated: 8 November 2026

1. Introduction

At Wayland Property Maintenance & Renovations, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, request a quotation or use our services.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Wayland Property Maintenance & Renovations provides property repairs, maintenance, decorating, refurbishment and landlord services across Bradford and West Yorkshire.

For the purposes of data protection law, the data controller is:

Business name: Wayland Property Maintenance & Renovations
Legal business name: [Insert registered company name or sole trader’s legal name]
Business address: [Insert appropriate business address]
Email: [Insert business email address]
Telephone: 07962 717407
Website: https://waylandgroup.co.uk

You can contact us using the details above with any questions about your personal information.

3. Information We Collect

We may collect the following personal information:

  • Your name and contact details, including telephone number and email address.
  • Your property address and postcode.
  • Details of repairs, maintenance or refurbishment work requested.
  • Photographs or documents you provide relating to your property.
  • Information needed to prepare quotations, invoices and arrange appointments.
  • Correspondence sent by email, telephone, WhatsApp or website contact forms.
  • Payment and transaction records.
  • Technical information about your use of our website, where collected.

For landlord services, we may also process relevant property information, including tenancy-related details necessary to carry out agreed work.

We ask customers not to provide unnecessary sensitive personal information.

4. How We Use Your Information

We use personal information to:

  • Respond to enquiries and requests for quotations.
  • Arrange property visits, assessments and appointments.
  • Provide property maintenance and refurbishment services.
  • Prepare quotations, invoices and work reports.
  • Communicate with customers about ongoing projects.
  • Coordinate specialist contractors where requested.
  • Maintain business, accounting and tax records.
  • Improve our services and website.
  • Meet our legal and regulatory obligations.

We do not sell your personal information to third parties.

5. Our Legal Basis for Processing Information

Under UK GDPR, we rely on the following lawful bases where applicable:

Contract: To provide services you have requested or take steps before entering into a contract, such as preparing a quotation.

Legitimate interests: To manage customer enquiries, maintain appropriate business records, protect our business and improve our services, where those interests are not overridden by your rights.

Legal obligation: To comply with accounting, taxation and other applicable legal requirements.

Consent: Where required, including for certain marketing communications and non-essential website cookies.

We assess the appropriate lawful basis for each processing activity.

6. Sharing Your Information

We may share relevant personal information with trusted third parties where necessary to provide our services.

These may include:

  • Gas Safe registered engineers.
  • Qualified electrical contractors.
  • Accredited domestic energy assessors.
  • Other specialist tradespeople or service providers.
  • Accountants and professional advisers.
  • Website hosting, email and business software providers.
  • Public authorities where disclosure is legally required.

For example, if you ask us to arrange an Electrical Installation Condition Report (EICR), we may share your name, contact details and property address with the electrical contractor carrying out the inspection.

We only share information reasonably necessary for the relevant purpose.

7. Photographs of Properties

We may take photographs before, during and after work to document property conditions, prepare quotations, record progress and resolve any queries.

Photographs may be retained as part of our business records.

We will obtain appropriate permission before using identifiable customer property photographs for promotional purposes, including on our website or social media.

We take care not to publish personal documents, identifiable occupants or other private information without an appropriate lawful basis.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include:

  • Enquiries and quotations: retained for a reasonable period to manage follow-up enquiries and business records.
  • Customer and project records: retained for the duration of the work and an appropriate period afterwards.
  • Accounting and tax records: generally retained for the applicable statutory retention period.
  • Property photographs and work reports: retained where necessary for contractual, legal or legitimate business purposes.

We periodically review the information we hold and securely delete or anonymise information when it is no longer required.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

These measures may include secure accounts, password protection, access controls, software updates and appropriate data backups.

Although we take reasonable precautions, no internet-based system can be guaranteed completely secure.

10. Website Cookies

Our website may use cookies and similar technologies to support essential website functions, understand website performance and improve the visitor experience.

Some cookies are necessary for the website to operate. Others, such as analytics or advertising cookies, may require your consent.

Where consent is required, we will provide appropriate choices before setting those cookies.

Further details about the cookies used on our website will be provided in our Cookie Policy.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including social media platforms and messaging applications.

These services operate under their own privacy policies.

We recommend reviewing their policies before providing personal information.

12. International Data Transfers

Some of our technology or communication providers may process personal information outside the United Kingdom.

Where international transfers take place, we will ensure that an appropriate legal transfer mechanism or other applicable safeguard is in place.

13. Your Data Protection Rights

Under UK data protection law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information in certain circumstances.
  • Request restriction of processing.
  • Object to certain uses of your information.
  • Request transfer of eligible personal information.
  • Withdraw consent where processing relies on consent.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, please contact us using the details provided in this policy.

We will respond within the time limits required by law.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can investigate.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website functionality or legal requirements.

The latest version will be published on this page, together with its updated date.

16. Contact Us

For any privacy-related questions or requests, please contact:

Wayland Property Maintenance & Renovations
Email: [Insert business email address]
Telephone: 07962 717407
Website: https://waylandgroup.co.uk